Making a Booking
By making a booking with The Redcliff you enter into a contract for which you are liable to make full payment regardless of whether or not you make use of the accommodation. A deposit is required to confirm the booking, which must be paid within 5 working days of your verbal booking. The deposit can be paid by cheque, credit or debit card, but is non refundable. Your booking is confirmed once we have received the deposit.
We strongly advise you to have travel insurance.
Cancellation Policy
If you wish to cancel your booking with less than 48 hours notice, full payment of the final bill will be required. If you cancel your accommodation, giving us notice of between 2 and 7 days, 50% of the final bill will be payable. In all other cases we will endeavour to re-let the rooms. Should we be able to let the rooms you will not be responsible for the remainder of the bill over and above the deposit. If we have to cancel your booking we will endeavour to find you similar accommodation and pass your deposit on to your new hosts. Should we fail to find you suitable accommodation we will refund your deposit in full.
No Smoking
We are a no smoking house without exception, in line with UK laws. Should you smoke in your room or any of the public rooms we will ask you to leave immediately without notice and a charge of £80.00 will be due to cover the cost of intensive cleaning of the soft furnishings.
Damages
You will be responsible for any damages or breakages that you cause either maliciously or accidentally to our property. Large Groups will be asked for an additional £200.00 breakages deposit to be paid on arrival and refunded when the rooms have been checked on or after check out. All vehicles, contents and guests personal property bought on to our premises are done so at your own risk. We accept no responsibility for any accidental or deliberate damage.
Pricing Policy
We reserve the right to amend our Terms and Conditions and/or our prices without notice. You will be billed at the price quoted to you at the time of booking less any deposit received.
Car Park
As mentioned under damages, car parking is done so entirely at your own risk. We provide ten spaces on a first come first served basis. We cannot guarantee a space, should another guest choose to park inconsiderately or have a larger than normal vehicle limiting the spaces available. We are happy to direct you to other free car parking spaces in the nearby area or Car Parks.
Every effort has been made to ensure the information above and on our literature and website is accurate and published in good faith. We accept no responsibility if the information is incorrect.
By making your booking you agree to all the above Terms and Conditions.
Dear Rob and Lyn, Thanks for making our much needed respite from work brilliant. One thing one always worries about is will it be quiet ...it was. … [Read More...]